Privacy Policy

Introduction

Welcome to Kimaya ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.kimaya.in or make a purchase from us.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this policy.

Information We Collect

Information you provide directly:

• Name, email address, phone number, and shipping/billing address when placing an order or creating an account.
• Payment information — processed securely through our payment partners. We do not store raw card data.
• Messages sent via contact forms, email, or WhatsApp.
• Reviews, feedback, or any other content you voluntarily submit.

Information collected automatically:

• Device information (browser type, operating system, device identifiers).
• Log data (IP address, pages visited, time spent, referring URL).
• Cookie and tracking technology data.
• Location data at city/region level, inferred from IP address.

How We Use Your Information

• Order fulfilment: Processing, packing, and delivering purchases, and sending order confirmations and invoices.
• Customer support: Responding to queries, complaints, and returns/exchange requests.
• Marketing communications: Sending promotions and new drop announcements — only with your consent and always with an unsubscribe option.
• Site improvement: Analysing usage patterns to improve our website and customer experience.
• Legal compliance: Meeting obligations under the Information Technology Act, 2000.
• Fraud prevention: Detecting and preventing fraudulent transactions.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data only with trusted service providers (Shopify, Razorpay/PayU, Shiprocket/Delhivery), when required by law, or with your explicit consent.

Cookies & Tracking Technologies

We use cookies to enhance your experience, understand site usage, and deliver relevant advertising. You can control cookies through your browser settings at any time.

Your Rights

• Right to access: Request a copy of the data we hold about you.
• Right to correction: Ask us to correct inaccurate or incomplete data.
• Right to deletion: Ask us to delete your data, subject to legal obligations.
• Right to opt out of marketing: Unsubscribe from promotional communications at any time.

To exercise any of these rights, contact us at support@kimaya.in. We will respond within 30 days.

Data Security

We use SSL/TLS encryption, secure storage on Shopify's PCI-DSS-compliant infrastructure, and restrict data access to authorised team members only.

Children's Privacy

Our website is not directed at individuals under 18. If you believe a child has provided us with their data, contact us at support@kimaya.in immediately.

Contact Us